Legal

Terms of Service

Last updated: October 3, 2026

These terms apply to your use of runtradepulse.com, our demo lines and the Trade Pulse receptionist service. Trade Pulse is a trading name of Cian McGovern, sole trader, Blacklion, Co. Cavan, Ireland ("Trade Pulse", "we", "us"). By using our website or service you agree to these terms. The SMS Terms below apply to text messages we send you.

1. The service

Trade Pulse sets up and runs an AI phone receptionist for your business. It answers calls forwarded to it, gives callers information you have approved, collects their details, offers appointment times and sends you a summary of each call. Features may change as we improve the service; we will not remove a core feature you pay for without notice.

2. Free trial, billing and cancellation

• New customers get a 14-day free trial. If you do not cancel before the trial ends, your subscription starts and you are charged the monthly price shown when you signed up (currently $300 per month, in US dollars).
• Subscriptions renew monthly and are charged in advance to your payment method through our payment processor, Stripe.
• You can cancel at any time by emailing cian@runtradepulse.com or through your billing portal. Cancellation takes effect at the end of the current billing month. We do not give refunds for partial months, except where the law requires.
• We may change prices with at least 30 days' notice by email. The new price applies from your next billing date after the notice period.
• Prices do not include any taxes that may apply.

3. Your responsibilities

• Give us accurate information about your business and keep it up to date (services, area, hours, prices and emergency rules).
• You are responsible for following the laws that apply to your business and your calls, including telling callers that calls are recorded or answered by an automated assistant where your state requires it. We can set the greeting to do this.
• Do not use the service for anything unlawful, deceptive or harassing, for unsolicited marketing, or to collect sensitive information such as payment card numbers over the phone.
• Keep your account and payment details secure and tell us promptly about any unauthorized use.

4. AI limitations and emergencies

The receptionist is an automated AI system. It can misunderstand callers, make mistakes or be unavailable because of outages at telephone or AI providers. Please check call summaries and confirm bookings with your customers. Trade Pulse is not an emergency service. Callers facing danger to life or property should call 911, and the receptionist is set up to tell them so.

5. Data and privacy

Our Privacy Policy explains how we handle personal information. For calls to your business, we process callers' information on your behalf to provide the service. You own your business information, your call recordings and transcripts, and you can ask us to export or delete them.

6. Our property

The service, website, software and content are owned by Trade Pulse or its licensors. We give you a limited, non-transferable right to use the service while you are a customer. Do not copy, resell or reverse engineer it.

7. Disclaimers and limitation of liability

The service is provided "as is" and "as available". To the fullest extent the law allows, we do not promise that it will be uninterrupted or error-free, or that it will produce any particular number of jobs or amount of revenue.

To the fullest extent the law allows, we are not liable for lost profits, lost jobs, lost data or indirect or consequential losses, and our total liability for any claim relating to the service is limited to the amount you paid us in the 3 months before the claim. Nothing in these terms limits liability that cannot be limited by law.

8. Suspension and termination

We may suspend or end the service if you break these terms, do not pay, or use the service in a way that could harm others or our providers. We will give notice where reasonable. You can stop using the service at any time as described in section 2.

9. Governing law

These terms are governed by the laws of Ireland, and disputes will be heard by the Irish courts, unless the law where you are based gives you the right to bring a claim locally.

10. Changes

We may update these terms. We will change the date at the top and give customers at least 14 days' notice by email of significant changes.

11. SMS Terms

How you opt in

• On our website: by ticking the optional, unticked consent box on the form at runtradepulse.com/#contact and submitting it with your mobile number.
• On a demo call: at the end of a call to our demo line, our receptionist asks whether you would like a text summary of your demo. If you say yes, we send the summary to the number you called from. The demo page tells you about this before you call.

Consent to receive text messages is not a condition of any purchase. We keep a record of when and how you opted in.

Opting out and help

• Reply STOP (or CANCEL, END, QUIT, UNSUBSCRIBE or STOPALL) to any message. We will send one message confirming you have been unsubscribed and then no more messages unless you opt in again. To opt back in, reply START.
• Reply HELP to get our contact details: "Trade Pulse: For help email cian@runtradepulse.com or visit runtradepulse.com. Msg & data rates may apply. Reply STOP to opt out."

Other terms

• Carriers are not liable for delayed or undelivered messages.
• Messages are sent to US mobile numbers. Supported carriers include major US carriers; availability may vary.
• Your information is handled under our Privacy Policy. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes, and text messaging opt-in data and consent will not be shared with any third parties.
• These SMS Terms cover messages sent by Trade Pulse itself. Messages a Trade Pulse customer sends to its own callers are sent under that business's own terms.

12. Contact

Trade Pulse (Cian McGovern, sole trader)
Blacklion, Co. Cavan, Ireland
cian@runtradepulse.com